The consumer has a withdrawal period of 14 working days from the delivery of the Product, which allows him to cancel all or part of his order and to return the Product at his own expense. This faculty is not applicable to personalized products.
To exercise its right of withdrawal, the buyer must call the customer service 0573 736214 and ask for a return or exchange. In the event of a change, a difference will be made between the cost of the product you wish to return and the new purchase. The shipping costs in case of return are charged to the consumer.
The organization of the return of the product will be done together with our Customer Service, indicating to the consumer the procedure to be followed.
The buyer will be reimbursed, as soon as possible and at the latest within 15 working days following the date on which the right of withdrawal has been exercised, of the total amount paid. The Product must be made in perfect condition, in its original packaging and equipped with all its accessories, if there were any.